How can I change my shipping address?
Learn how to change your shipping address
Support & Help Center
Browse our support articles to find answers to your questions about NuCalm
Account
How can I change my NuCalm password?
Can't remember or want to reset your password? Here is how you can reset it from the mobile app or the website.
How can I find my usage stats?
Personalized usage stats are not currently available, but we do plan to add a stats screen in the future.
How do I cancel my subscription?
Learn how to cancel your subscription
How do I change my login email address?
Learn how to change your login email address.
How do I change my subscription?
Learn how to upgrade or downgrade your NuCalm subscription.
How do I change my payment method?
Learn how to change your payment method in your account portal.
How do I delete my account?
Deletion, removal, and retention of information
How do I share NuCalm with my family and friends?
Learn how to share NuCalm with your friends and family.
How do I track my shipment?
Learn how to track your shipment.
General
Does NuCalm intervene with prescription medication?
No, NuCalm does not interact with medication.
How do I download the NuCalm app?
Learn how to download the NuCalm mobile app.
How does NuCalm affect heart rate and HRV?
Learn how NuCalm affects your heart rate and HRV.
How does NuCalm measure streaks?
Learn how we measure NuCalm streaks.
How is NuCalm different from binaural beats or other relaxation products?
Learn how NuCalm is different.
Is NuCalm safe for everyone?
Yes, NuCalm is safe for individuals of all ages, from pregnancy to end of life.
What are the device and operating system requirements?
The NuCalm app can be used on iPhone, iPads, and iPods with OS 12 and above and on Android versions of 5.0 or higher with a minimum API level of 21.
What are the contraindications to using NuCalm?
NuCalm is very safe, and everyone can use NuCalm, including those who are pregnant/nursing, have a pacemaker, get migraines, and children.
What are the side effects of NuCalm?
Instead of side effects, users often report increased energy, improved sleep, and better focus.
What headphones and speakers do you recommend?
Learn what headphones and speakers we recommend for NuCalm.
What is the NuCalm resell policy?
All sales are final, and we do not accept returns
What kind of music will I be listening to?
Learn about what kind of music you will be listening to with NuCalm.
Will NuCalm work with hearing loss?
NuCalm works with people with hearing loss, implants, and aids.
Best Practices
How do I fit NuCalm into my daily routine?
Learn about different NuCalm daily habits.
How do I pause a NuCalm track?
You cannot pause or stop a track because by doing so it would interrupt your brain wave entrainment and thus session experience
How do I travel with NuCalm?
Learn how to use NuCalm while traveling
How do I use NuCalm?
Learn how to use NuCalm
How does cumulative NuCalm use help?
Learn how cumulative use of NuCalm helps
How often can I use NuCalm?
Learn about how often you should use NuCalm
How will I feel after using NuCalm?
Learn what to expect after using NuCalm.
Should I use specific headphones or speakers?
Learn which headphones and/or speakers you should use with NuCalm
What are the Chakra balancing tracks?
Learn about the Chakra balancing NuCalm tracks.
What are the different products?
Learn about the 6 different NuCalm products.
What is the best position to use NuCalm?
Learn which position to use NuCalm in
What is the natural endpoint?
Learn about your natural endpoint
What should I keep the volume at?
Learn what to keep the volume at when NuCalming
Where can I use NuCalm?
Learn where to use NuCalm
App Tech Support
How can I share my app issue with the NuCalm team?
Learn how to share your app logs with our team
How do I find a specific track?
Learn how to find a specific NuCalm track
How do I stop getting interruptions during my NuCalm session?
Learn how to stop getting interruptions during NuCalm
How do I use NuCalm without wifi/offline?
Learn how to use NuCalm offline
What do I do if everything is locked?
Learn what to do when your products are locked
What do I do if I can't login?
Learn what to do if you are having trouble logging in
What do I do if I'm not receiving the verification email?
Learn what to do if you are not receiving the verification email
What do I do if the tracks aren't playing correctly?
Learn how to troubleshoot the app.
Purchasing
Do you ship internationally?
Yes, we ship internationally
How can I buy a gift card?
Learn how to buy a gift card
What are the different subscription plans?
Learn about the different NuCalm subscription plans
What comes with your NuCalm purchase?
Learn what comes with your NuCalm purchase
What is the free trial?
Learn about our 7-day FREE Trial
What is the return & refund policy?
Learn about the return and refund policy
KwikState
How should I use KwikState Powered by NuCalm?
Learn how to use KwikState
How can I subscribe to KwikState by NuCalm?
Learn how to subscribe to KwikState Powered by NuCalm
What is KwikState Powered by NuCalm?
Learn about KwikState Powered by NuCalm
MASTERMIND
How do I send my 5 Free EDGE Annual Gifts?
Learn how to send your 5 Free EDGE Annual Gifts
Accessories
What are the ingredients in the Relax cream?
Learn about the ingredients in the Relax cream
What is the NuCalm Relax Calming Cream?
Learn about the NuCalm cream
Why are the NuCalm Biosignal Processing discs kept in a Faraday Bag?
Learn why the Biosignal Processing Discs are kept in Faraday bags