Support & Help Center

Can't remember or want to reset your password? Here is how you can. reset it from the mobile app or the website.

Store order shipping addresses cannot be changed. Update account shipping or billing details in the NuCalm Account Portal using your app login.

Personalized NuCalm usage stats are not currently available; NuCalm plans to add a dedicated stats screen for users in the future.

Cancel your NuCalm subscription in the app from My Profile, or sign in to My Account online and select Cancel under Manage Subscription.

Change your login email in My Account under Manage Subscription, then Login Methods; the new address becomes your username for online account access.

Change the payment method on file by signing in to the NuCalm account portal and updating the saved payment details for your account.

Change plans in the account portal under Manage Subscription, then Change Plan. Upgrades apply immediately; downgrades apply after the billing period.

Delete your subscription and data at nucalm.com/delete-account once cancellation is complete; pending cancellations cannot be deleted yet.

NuCalm subscriptions have a one-device license. Share with friends or family through a gift card or invite them to start the 7-day free trial.

Your tracking number arrives by email after a NuCalm Store order ships. Consumer subscriptions are software-only and do not require shipment tracking.

No, NuCalm is drug-free, and its natural components are not expected to interact with prescription medication. Follow any instruction to avoid NuCalm.

Download the NuCalm app from the Apple App Store or Google Play Store onto your phone or tablet; no separate device is sent with a subscription.

During a NuCalm session, heart rate should decrease and HRV should increase, though consumer wearables vary; chest straps provide more complete readings.

NuCalm counts streaks as consecutive days with sessions over 15 minutes. The latest session appears after your next one, so the displayed total lags by one.

NuCalm goes beyond basic binaural beats with a patented, scientifically validated neuroacoustic platform designed for consistent, predictable relaxation.

Yes, NuCalm is described as safe for all ages, from pregnancy through end of life, including people with pre-existing health conditions.

NuCalm is very safe, and everyone can use NuCalm, including those who are pregnant/nursing, have a pacemaker, get migraines, and children.

The NuCalm app can be used on iPhone, iPads, and iPods with OS 12 and above and on Android versions of 5.0 or higher with a minimum API level of 21.

NuCalm reports no adverse events across more than 2.3 million sessions; users often report increased energy, improved sleep and better focus instead.

Use quality earbuds or headphones with a wide frequency range for NuCalm; choose over-ear or noise-canceling models in airports and other loud spaces.

All NuCalm sales are final with no returns. MASTERMIND licenses belong to the original buyer, cannot transfer, and reseller listings are fraudulent.

NuCalm pairs its underlying neuroacoustic frequencies with original music, environmental sounds and instruments tuned to 432Hz or 528Hz.

NuCalm can work with hearing loss, implants or hearing aids when some hearing remains, because the relevant frequencies sit beneath the music overlay.

Fit NuCalm into your routine with a goal-based daily habit; athletes can use Rescue and PowerNap around training, game day and recovery.

Avoid pausing or stopping a NuCalm program because it interrupts the timed brainwave-entrainment sequence; use Do Not Disturb to prevent disruptions.

Use NuCalm Rescue while traveling to support relaxation and recovery across time zones, when jet lag can disrupt sleep, mood and mental clarity.

Choose a product for your desired state, use an eye mask for Rescue or PowerNap and quality headphones, press Play, and turn on Do Not Disturb.

Consistent NuCalm use supports ongoing stress management by giving the mind and body regular opportunities to relax, recover and build resilience.

Use NuCalm consistently as a daily self-care habit; Rescue or PowerNap can provide immediate relief from stress and fatigue, with benefits building over time.

After NuCalm, many people feel calm, refreshed and restored; the experience varies with programs chosen for sleep, recovery, focus or creativity.

NuCalm works with any earbuds or headphones, though good-quality, wide-frequency models are recommended; use noise canceling in loud environments.

Chakra balancing programs are available in Rescue 30, PowerNap 20 and FlowState 30; use headphones, a biosignal disc and eye mask for the optimal experience.

NuCalm's six products cover five brainwave states: Rescue and PowerNap for recovery, FlowState for creativity, plus DeepSleep, Focus and Ignite.

Recline or lie down for Rescue, PowerNap, FlowState and DeepSleep. Use Focus or Ignite seated upright, while walking, working or doing other tasks.

Your natural endpoint is when you naturally wake and notice your surroundings again. Signs include feeling alert, moving around and thinking about tasks.

Keep NuCalm at a comfortable, relaxing and audible volume. Loudness does not affect the underlying frequencies used in the session.

Use NuCalm almost anywhere: recline in a bed, airplane seat or office chair for recovery programs, or use Focus and Ignite while walking or working.

To share an app issue, reproduce it, send logs from Support in My Profile, then email the six-character code and issue details to support@nucalm.com.

Choose a specific Rescue, PowerNap or FlowState program by its name and musical genre; every option uses the same neuroscience technology platform.

Turn on Airplane Mode before a NuCalm session to prevent interruptions; Do Not Disturb may still let some notifications or calls through.

Download and log in to NuCalm while online, then save programs for offline playback. Reconnect to Wi-Fi or cellular data every 30 days to renew licenses.

Locked programs indicate an inactive subscription caused by cancellation or a pending payment issue; verify your login and visit My Account to resolve it.

Use the same sign-in method and email used at signup. Select the matching Google, Facebook or Apple button if you registered through a social provider.

Check for a NuCalm verification email within 5-10 minutes, confirm the address entered, search spam or junk, and add support@nucalm.com to contacts.

If programs play only chimes, static or keep cutting out, log out, uninstall the app, power off for at least 90 seconds, then reinstall the latest version.

Yes, NuCalm ships internationally. Local customs may charge an import fee, typically around 10%, based on the value of the physical goods shipped.

Buy NuCalm gift cards directly from the website. Recipients redeem them through the emailed Claim Gift button, and the cards do not expire.

NuCalm offers software-only subscription plans with product access varying by plan; biosignal processing discs are purchased separately.

NuCalm consumer subscriptions are software-only except MASTERMIND, with app access included; biosignal processing discs and supplies are sold separately.

NuCalm's free trial gives you seven days of full EDGE access to all eight products, with automatic enrollment in a subscription beginning on day eight.

All NuCalm sales are final, with no returns or refunds. Monthly and annual subscriptions renew automatically unless canceled before renewal.

Get the most from KwikState with daily use, occasion-based use, and stacking it with NuCalm Rescue, Focus and DeepSleep sessions.

KwikState Powered by NuCalm combines Jim Kwik's brain-training methods with NuCalm's patented neuroacoustic technology to support learning and focus.

MASTERMIND members can send five free EDGE Annual Gifts by signing in, opening Your Gifts, choosing a gift and entering the recipient's details.

Relax Calming Cream contains deionized water, Lactium casein decapeptide, safflower seed oil, gamma-aminobutyric acid, L-theanine and more.

NuCalm Relax Calming Cream is a topical product developed to support relaxation and calm; it was used with a micro-stimulation device before discs.

Keep unused NuCalm discs in their Faraday bag to protect their programming from outside EMF frequencies; airport security is safe when they remain inside.