How can I share my app issue with the NuCalm team?
To share an app issue, reproduce it, send logs from Support in My Profile, then email the six-character code and issue details to support@nucalm.com.
Category: App Tech Support
Support articles in the App Tech Support category
How do I find a specific program?
Choose a specific Rescue, PowerNap or FlowState program by its name and musical genre; every option uses the same neuroscience technology platform.
How to Prevent Interruptions During Your NuCalm Session
Turn on Airplane Mode before a NuCalm session to prevent interruptions; Do Not Disturb may still let some notifications or calls through.
How do I use NuCalm without Wi-Fi/offline?
Download and log in to NuCalm while online, then save programs for offline playback. Reconnect to Wi-Fi or cellular data every 30 days to renew licenses.
What do I do if everything is locked?
Locked programs indicate an inactive subscription caused by cancellation or a pending payment issue; verify your login and visit My Account to resolve it.
What do I do if I can't log in?
Use the same sign-in method and email used at signup. Select the matching Google, Facebook or Apple button if you registered through a social provider.