Tag 'App Tech Support' - NuCalm Support

How can I share my app issue with the NuCalm team?

To share an app issue, reproduce it, send logs from Support in My Profile, then email the six-character code and issue details to support@nucalm.com.

How do I find a specific program?

Choose a specific Rescue, PowerNap or FlowState program by its name and musical genre; every option uses the same neuroscience technology platform.

How to Prevent Interruptions During Your NuCalm Session

Turn on Airplane Mode before a NuCalm session to prevent interruptions; Do Not Disturb may still let some notifications or calls through.

How do I use NuCalm without Wi-Fi/offline?

Download and log in to NuCalm while online, then save programs for offline playback. Reconnect to Wi-Fi or cellular data every 30 days to renew licenses.

What do I do if everything is locked?

Locked programs indicate an inactive subscription caused by cancellation or a pending payment issue; verify your login and visit My Account to resolve it.

What do I do if I can't log in?

Use the same sign-in method and email used at signup. Select the matching Google, Facebook or Apple button if you registered through a social provider.