Welcome to Solace Lifesciences, Inc., the neuroscience company that makes NuCalm. NuCalm is a collection of products and services under the ownership of Solace Lifesciences, Inc. For clarity, the Product, our services, and web-based applications are collectively called the “Services”, and products sold through the Services are called “Products”. The Products (billed under NuCalm EDGE) currently include Rescue, PowerNap, FlowState, Focus, Ignite, and DeepSleep. NuCalm is delivered through our mobile application (“App”) available for iOS and Android, offering digital access to our proprietary neuroacoustic technology. Please read these Terms of Service (the “Terms”) carefully because they govern your use of our Services. If you do not agree to these Terms, do not use NuCalm. We may revise the Terms periodically. The current version of our Terms will always be posted on our Terms page. By continuing to use NuCalm after revisions become effective, you are agreeing to the revised Terms.
Unless you opt out of arbitration (via Certified Mail or acknowledged email) within 30 days of the date you first agree to these Terms by following the opt-out procedure specified below, and except for certain types of disputes described below, you agree that disputes between you and NuCalm will be resolved by binding, individual arbitration. You waive your right to a trial by jury or to participate in a class action or representative proceeding.
All sales are final. There are no returns of products or services, including NuCalm MASTERMIND, NuCalm PRO, NuCalm EDGE, and all NuCalm monthly and annual subscriptions, and accessories. Digital subscriptions and access to the mobile app are also non-refundable and non-transferable.
Only one coupon may be used per transaction. Multiple coupon use is not supported.
NuCalm may offer bulk license distribution agreements to approved third-party partners. Each license is subject to NuCalm’s end-user Terms of Service. Licenses are unique, non-transferable, and must be activated individually. NuCalm reserves the right to audit or revoke licenses in cases of misuse or non-compliance.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Account creation through third-party platforms is subject to those platforms’ privacy settings. Notify us immediately of any unauthorized access.
You agree to use NuCalm in accordance with all applicable laws. Our technology is protected by U.S. and international intellectual property laws. Do not use the Services while driving or operating heavy machinery. Any form of unauthorized access, misuse, duplication, or tampering with NuCalm content or systems is strictly prohibited.
Confidential Information exchanged between you and NuCalm must be protected with commercially reasonable care. Disclosure to third parties is permitted only with equivalent confidentiality obligations or if required by law.
We reserve the right to suspend or terminate your access for violations of these Terms. You may cancel your account at any time via https://nucalm.com/account.
THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND. NUCALM DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Neither party shall be liable for indirect, incidental, or consequential damages. Aggregate liability is limited to the greater of $99 or the amount you paid in the last 12 months.
New users receive 7 days of full access to NuCalm EDGE. Access terminates on day 8 unless converted to a paid subscription. The free trial is non-transferable and available once per user.
NuCalm may offer access to its Stress Test and EDGE products for a limited time. Access ends on day 8 unless converted to a paid subscription. No extensions or reactivations are allowed beyond 7 days without payment.
Subscriptions are non-cancelable and non-refundable for the term purchased. Renewals are automatic. Upgrade/downgrade policies, billing, and tax responsibilities are outlined in your account portal. Lifetime subscriptions refer to the operational lifetime of the NuCalm app.
NuCalm reserves the right to update pricing and will notify users in advance. New pricing applies only to renewals.
You are granted a limited, non-exclusive, non-transferable license to use the App. Ownership of intellectual property, neuroacoustic content, and functionality remains with NuCalm.
Disputes are to be resolved through binding arbitration in the U.S. unless you opt out within 30 days. Exceptions include IP protection actions and small claims. Arbitration will follow AAA rules and is governed by the Federal Arbitration Act.
Arbitration will occur remotely or in your jurisdiction. Claims under $10,000 may be handled through written submissions. Awards are binding and final. NuCalm may recover legal fees if a claim is deemed frivolous.
Arbitration fees are governed by AAA Rules. NuCalm may choose to pay fees under $75,000 if the claim is made in good faith. Frivolous claims may result in reimbursement of advanced fees.
If arbitration terms change, you may reject the changes within 30 days. Otherwise, continued use of NuCalm constitutes acceptance.
These Terms are governed by Delaware law. Legal claims must be filed in Wilmington, DE. These Terms constitute the entire agreement between you and NuCalm regarding the Services.
For questions regarding these Terms, contact NuCalm Support at support@nucalm.com.