If you are in Public Safety, click here
Join

Questions, answered.

Everything you need to know before your first session, how it works, what to expect, and how to get the most from it.

Getting started

4 questions

What is NuCalm?

NuCalm helps you change how you feel, on demand. You pick the state of mind you want in the NuCalm app and press play. It’s built on patented neuroacoustic technology, and NuCalm is patented and clinically proven to balance the nervous system. There are no pills and no side effects.

Do I need any practice or experience?

No. There's no practice and no experience needed. Pick your state of mind, put on what it needs and press play. If you're curious why it works, it's built on the technology behind NuCalm, and the science page explains it.

Do I need any special equipment?

A phone or tablet and a pair of headphones. Earbuds work too, for every product except DeepestSleep and DeepestSleep+, which play on a speaker on the nightstand. High-quality headphones are recommended for best results. Rescue, PowerNap and FlowState also need an eye mask.

What actually happens in a session?

Set your phone to Do Not Disturb and press play. For Rescue, PowerNap and FlowState, you lie down, eye mask and headphones on. For Focus, Priming and Ignite, it’s headphones on. For DeepestSleep and DeepestSleep+, it’s a speaker on the nightstand at bedtime. Then you let it run. That’s the whole method.

Listening and results

3 questions

When will I feel the shift?

I can't promise what you'll feel. That's what the free trial is for. Try a few different states of mind in the moments you need them, and see how they feel for you.

How often should I use NuCalm?

Whenever the moment calls for it. Many members use Rescue or PowerNap for a midday reset (at least 3 hours before bedtime), Focus while they work, and DeepestSleep or DeepestSleep+ every night.

Safety

2 questions

Is it safe?

There are no pills and no side effects. NuCalm has surpassed 2,500,000,000 total minutes played worldwide (equal to 4,756 years) as of 2026. Never use it while driving or operating machinery, and stop using Ignite or Priming if you begin to feel over-caffeinated or agitated.

Plans and billing

3 questions

Which plan should I choose?

If sleep and stress relief are what you need, choose SLEEPSUITE: DeepestSleep, DeepestSleep+, Rescue and PowerNap, with a free trial. If you also want focus, creativity and performance, choose EDGE: all 8 products, everything in SLEEPSUITE plus Focus, FlowState, Priming and Ignite.

Can I cancel anytime?

Yes. Cancel in the app or in My Account. Monthly and yearly plans renew automatically until you cancel.

Do you offer refunds?

If NuCalm isn't working for you within the first 30 days, contact support and we'll make it right.

More answers.

Two more pages answer questions this one doesn’t, from headphones to your account.

NuCalm Frequently Asked Questions

  • How often should I use NuCalm for best results?
  • How will I feel after using NuCalm?
  • What type of headphones work best with NuCalm?
  • How is NuCalm different from binaural beats or other relaxation products?
  • What kind of music will I be listening to?
  • Can I use NuCalm offline?
Read the answers

More Frequently Asked Questions

The NuCalm Experience and Best Practices

  • When is the best time to use NuCalm?
  • How often should I use NuCalm for best results?
  • How will I feel after using NuCalm?
  • How long can I or should I NuCalm?
  • Where can I use NuCalm?
  • Can I go to bed with NuCalm?
  • What is the best position to use NuCalm?
  • What kind of music will I be listening to?
  • What type of headphones work best with NuCalm?
  • Will NuCalm help with jetlag? Can I use it on a flight?
  • Are there any side effects with NuCalm?
  • Is NuCalm safe for everyone?
  • How is NuCalm different from binaural beats or other relaxation products?

The NuCalm Mobile App

  • Can I use the NuCalm app on multiple devices at the same time?
  • What devices are compatible with the NuCalm app?
  • Can I use NuCalm offline?

Clinical Strength NuCalm Biosignal Processing Discs

  • For clinical strength, how long can I wear the NuCalm Biosignal Processing Disc?
  • Is the clinical strength NuCalm Biosignal Processing Disc reusable?

Orders and Account Information

  • Can I purchase NuCalm as a gift?
  • How can I change my account email?
  • How easy is it to cancel if my needs change?
  • Does NuCalm ship internationally?
  • What is NuCalm's return policy?
Read the answers

Still have questions?

Our team responds within one business day.

Contact support

Pick it. Press play. Feel the shift.

I can’t promise what you’ll feel. That’s what the free trial is for.

A credit card is required to start your trial. You will not be charged until day 8. You can cancel any time before day 8 to avoid payment. Cancel your free trial with 1 click, hassle free.